We are hiring a part-time (20-35) or full-time (40 hours) adoption counselor.  Starting pay:  $10-$14. Full-time includes insurance benefits (apply at the end of description). 

JOB SUMMARY

Facilitates adoptions of TMAS by evaluating both the potential adopter as well as the animal to find the best possible match. Assists clients with donations, t-shirts, raffles, and/or anything else needed. Participates in off-site adoption events or other TMAS sponsored activities.

ESSENTIAL JOB FUNCTIONS (Not limited to)

• Interface with clients in a diplomatic and tactful manner to assist with the adoption process.
• Must be able to remove personal opinions/views/judgements to make the appropriate animal/client match in a professional manner.
• Check our ShelterLuv software for adoption applications submitted online.
• Review and respond to emails regarding adoption. 
• Review adoption profile uploads to Petfinder to ensure the database stays up to date.
• Reviews adopter and animal profile to determine suitability.
• Data entry of all items relating to the approval of animal adoptions.
• Identifies animal needs during the adoption process and makes the appropriate arrangements, if needed, prior to completing the adoption (ex. s/n surgery, testing, microchipping).
• Assists with other front desk duties as needed (ex. Hill's Science Diet adoption data).
• Ability to handle cleaning of adoption areas (ex: urine, fecal matter, bodily fluids, dirt and mud).
• Be able to handle and work with dogs and cats of all breeds, size, and temperament.
• Communicate professionally through a variety of avenues.
• Must attend adoption events as needed.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Must support the TMAS mission, policies, and practices.
• Must always be able to provide accurate information to the public.
• Must adhere to the company’s dress code.
• Must have the ability to deal tactfully and effectively with the public.
• Must have good oral and written skills.
• General knowledge of care, cleaning, and housing of domestic dogs and cats.
• Ability to multi-task, organize and perform detailed tasks efficiently and with accuracy.
• Ability to be diplomatic and informative.
• Maturity, good judgment, and a professional disposition.
• Ability to follow guidance of the behavior team relating to behavioral modification and training.
• Must be computer literate.
• Must have excellent phone etiquette.
• Must be available during office hours.
• Proficient in Microsoft Office applications.
• Retail sales and/or customer service experience a plus.
• Recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.
• Must have high school diploma or GED.
• Must have working knowledge of Microsoft Word and Excel
• Ability to lift 50 lbs.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to hydrogen peroxide.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

Experience working in an animal shelter environment, veterinary clinic, or general office setting preferred (but not required).  Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude. 

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times.  This position can have a changing schedule based upon need.  The schedule may require over-time work if necessary.  Candidate must be flexible with schedule changes and short notice requests. 

We are hiring a part-time (20-35) and full-time (40 hours) adoption counselor. Must be willing and able to work weekends and holidays if needed. Need motivated person who takes initiative and can contribute to teamwork. Requires good customer service and great attitude! Person who can lift at least 50 lbs.

This job is for 40 hours per week.  Must be able to work over-time if needed.  Mostly set hours during our office hours, but must be flexible.  Starting pay:  $12-$15.

JOB SUMMARY

Greet and direct the public to the appropriate area of the office for assistance, answer phone lines, data entry, assist with social media, and provide friendly and knowledgeable service.

ESSENTIAL JOB FUNCTIONS (But not limited to)
 

Assist members of the public as they enter the facility, directing them to the appropriate area of the facility in accordance with their needs.

• Handle and oversee use of cash drawer and receipt for donations, t-shirts, and collars.
• Answer multiple phone lines and provide friendly and knowledgeable service, answering questions in a professional manner and deferring to appropriate staff if guidance is needed.
• Fulfill tasks as directed by staff members such as: Printing and folding brochures, making phone calls, mail-outs, etc.
• Keep front lobby office cleaned, supplies stocked, and organized.
• Social media management (respond to messages and comments, make daily posts)
• Monitor Home to Home listings.
• Create content and maintain our monthly newsletter, The TMAS Paw Print.
• Assist with Happy Hour program.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES
 

·         Will be asked to communicate with the public in a variety of ways daily in a professional manner.  Must have typing ability, communicate clearly and correctly in written word as well as spoken word.

·         Must support TMAS policies and practices.

·         General use of computers and phones (must have experience with MS Office).

·         Must be upbeat, friendly, and highly motivated.

·         Must be familiar with social media.

·         Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.

·         Must be able to stand or sit for 8 or more hours.

·         Must be able to lift and carry up to 50 pounds.

·         Must have good range of motion, have good vision, and possess good hand-eye coordination.

·         Must be able to work under stressful situations and work efficiently and effectively under those conditions.

·         Must be able to cope with varying degrees of injured animals and with euthanasia.

·         Ability to cope with frustrating situations and remain calm.

·         Ability to rapidly and accurately process information.

·         Ability to recognize the need for assistance and ask for help.

·         Ability to work independently and work as a team.
 

POTENTIAL FOR PROLONGED EXPOSURE
 

·         Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.

·         Prolonged exposure to hydrogen peroxide.

·         Prolonged exposure to various zoonotic diseases.
 

PREFERRED
 

Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude.  Customer service experience preferred.  Experience working in an animal shelter environment or veterinary clinic preferred.
 

WORK ENVIRONMENT
 

The offices and operations of an animal shelter can be high stress and very busy at times.  This position has mostly a set schedule, but can change based upon need.  Will mostly work during office hours.  Monday, Tuesday, Thursday, Friday, and Saturday.  Candidate must be flexible with schedule changes and short notice requests.  

INCENTIVES

Health and Dental insurance through Blue Cross Blue Shield
Simple IRA plan (must be with the shelter a specified amount of time before eligible)

This job is for 40 hours per week.  Must be able to work over-time if needed.  Mostly set hours during our office hours, but must be flexible.  Starting pay:  $12-$15.

JOB SUMMARY

The Volunteer Coordinator will be responsible for coordination and scheduling of volunteers at the shelter and events. This position will also be responsible for the recruitment, selection, onboarding and training, and job distribution of all volunteers.
 

ESSENTIAL JOB FUNCTIONS
 

·         Recruit and train new volunteers and serve as main contact for all volunteer communications.  Establish and maintain positive working relationships with all volunteers.

·         Participate in volunteer recruitment events and engage with the community at large as needed to recruit volunteers.

·         Provide guidance to all volunteers during their shifts and pair volunteers with appropriate staff for training at TMAS.

·         Manage volunteer management software (schedule shifts and communicate with volunteers).

·         Track volunteer hours to generate monthly and yearly reports.

·         Work with managers or other coordinators to evaluate volunteer staffing needs in all areas and set up schedules accordingly.

·         Schedule volunteers for events.

·         Connect regularly with volunteers personally to build and maintain a positive culture that reflects the values of TMAS.

·         Plan and lead volunteer open house bi-monthly.

·         Plan yearly volunteer appreciation day.

·         Must communicate clearly through a variety of avenues: emails, phone, social media.

·         Market and advertise the volunteer program.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES
 

·         Will be asked to communicate with volunteers in a professional manner.

·         Must be or become familiar with vaccine protocols, deworming protocols, and information about diseases prevalent in animals.

·         Must be able to cope with varying degrees of injured animals and with euthanasia.

·         Ability to cope with frustrating situations and remain calm.

·         Ability to rapidly and accurately process information.

·         Ability to work independently and work as a team.

·         Demonstrate capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations.

·         Demonstrate capability to effectively communicate orally and in writing.

·         Ability to work well with a diverse group of staff and volunteers.

·         Proficient in basic computer applications, such as word processing, PowerPoint, Excel spreadsheets, and internet usage.

·         Record keeping, organization, time management, and planning skills.

·         Be creative and provide input that will strengthen our volunteer program.

·         Be efficient with written or typed wording, using correct grammar and paragraph form.
 

POTENTIAL FOR PROLONGED EXPOSURE
 

·         Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.

·         Prolonged exposure to hydrogen peroxide.

·         Prolonged exposure to various zoonotic diseases.
 

PREFERRED
 

·         High school education completed.   

·         Have job-related experience.  If no experience in this field, experience in leading teams and/or or clubs preferred. 

·         Candidate should be a highly motivated, enthusiastic self-starter with a positive, professional attitude.  
 

WORK ENVIRONMENT
 

The offices and operations of an animal shelter can be high stress and very busy at times.  This position will typically have a set schedule (Monday, Tuesday, Thursday, Friday, and Saturday 9 am to 6 pm), but could vary if help is needed in another area.  Because we have limited staff, you will cross train in other areas in case help is needed.

INCENTIVES

Health and Dental insurance through Blue Cross Blue Shield
Simple IRA plan (must be with the shelter a specified amount of time before eligible)

JOB SUMMARY

Responsible for ensuring the smooth flow of the day-to-day kennel operations. Providing oversight of cleaning of cages, supervision of kennel staff. Monitoring and enforcing safety protocols, customer service standards, as well as employee policies and procedures. Deescalating and resolving conflict.  Performing kennel operational tasks to ensure all animals are processes as quickly as possible for adoption.

ESSENTIAL JOB FUNCTIONS (but not limited to)

• Responsible for scheduling of animal care technicians.
• Responsible for safety training with all animal care technicians.
• Responsible for transferring animals out of garage crates.
• Make sure all cleaning procedures are followed.
• Make sure all bottles are refilled and everything (food bins, toilet paper, paper towels, hand sanitizer, dawn bottles, Rescue bottles and anything else needed) on the walls are refilled before closing.
• Ensure empty cages are cleaned promptly.
• Outside yard is kept scooped and free of trash.
• Responsible for keeping the bathrooms, kitchen, and adoption room clean.
• Keep floors dry and clean.
• Organizing landfill trips.
• Morning walk through with Director.
• Responsible for keeping laundry area clean and laundry finished.
• Keep outside garage clean/pet taxis cleaned and washed.
• Make lists of job duties for afternoon and overnight, as well as monthly assignments.
• Euthanasia technician duties
• Responsible for training new animal care technicians.
• Maintenance of the vehicles.
• Must complete animal inventory a minimum of once per week.

• Must check status review to ensure animals are made available for adoption in a timely manner.
• Coordinate with Intake/Health/Behavior Manager about any sick animals who need to be moved to another location in the building.
• Respond to emails.
• Contribute creatively to ideas.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Will be asked to communicate with the public daily in a professional manner.
• Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.
• Must be able to stand or sit for 8 or more hours.
• Must be able to lift and carry up to 50 pounds occasionally throughout the day.
• Must be able to work in potentially extreme environmental temperatures.
• Must be able to work under stressful situations and work efficiently and effectively under those conditions.
• Must be able to cope with varying degrees of injured animals and with euthanasia.
• Ability to cope with frustrating situations and remain calm.
• Ability to rapidly and accurately process information.
• Ability to recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.
• Demonstrate capability to conduct oneself in a calm and professional demeanor when dealing with the public and/or with difficult situations.
• Demonstrate capability to effectively communicate orally and in writing.
• Ability to work well with a diverse group of staff and volunteers.
• Ability to effectively manage a wide array of tasks, projects, and responsibilities.
• Ability to work productively in a structured or unstructured environment with frequent interruptions.
• Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage.
• Record keeping, organization, time management, and planning skills.
• Highly motivated, out-going, polite, and professional.
• Able to pay close attention to detail while keeping the big picture in focus.
• Enjoys working with people and ensuring a collaborative work environment.
• Team player with the ability to multi-task and prioritize in a fast-paced environment.
• Supports solution-based conflict resolution.
• Well-spoken and well written.
• Willingness to take on new challenges.
• Leads by example and sets the standard of professionalism for others to follow.
• Compassion and respect for animals.
• Organized.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to hydrogen peroxide.
• Prolonged exposure to sharps and syringes.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

• Have experience in management.
• Candidate should be a highly motivated, enthusiastic self-starter with a positive, professional attitude. 

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times.  This position will be a full-time position.  Must be able to work some evenings, holidays, and/or weekends.  Candidate must be flexible with schedule changes and short notice requests due to on-call schedule. 

We are hiring a full-time position (minimum of 40 hours per week).  Must be able and willing to work weekends and holidays when needed (the shelter is open on Saturday).  Requires good customer service and an enthusiastic personality.  Requires some over-time work.  Starting pay $34,320 to $36,000 per year.

Incentives

Health and Dental insurance through Blue Cross Blue Shield

Simple IRA Plan with company match (must work for shelter for a period of time before eligible)